Returns Policy

Occasionally someone orders a publication from our site they they feel is not what they wanted / needed / expected.

We always try and make good on the purchase.

Most of the time, this means spending some time on the phone with the person that ordered the item. Often the time spent on the phone and advice given is worth more than the price of the document. Usually that is satisfactory.

In those rare cases where someone does want a refund, we do so. We don't question the customer's motive but do want to understand why an item was returned so we can set expectations properly...

All we ask is you call or e-mail us first within 10 days of receiving our materials . Next we ask that you return the materials in good condition. In the case of electronic delivery, please delete them. All we ask is you respect our intellectual property and not retain any copies of the materials if they were not to your satisfaction.

We will refund the purchase price less any out of pocket shipping or postage fees we paid getting the materials to you.

We try to be as fair with our customers as they are with us. And they have been very fair so far.